(Version 1.0 – last updated 15 March 2025)
Important: These Terms create a legally binding agreement between you (“Customer”, “you”, “your”) and Sheffield Eats Ltd, a company incorporated in England & Wales 13873217 with registered office at 175 Doncaster Road S65 2DQ (“Company”, “we”, “us”, “our”). Please read them carefully before using our website, mobile application, or placing an order for food or grocery items.
“Sheffieldeats.co.uk” – our website and/or mobile application through which Orders are placed.
“Order” – a request by a Customer to purchase Products for delivery.
“Products” – food, drink, groceries and other items offered on the Platform.
“Courier” – our employee or independent contractor who fulfils the delivery.
By creating an account, browsing the Platform, or placing an Order you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Service.
You must be at least 18 years old (or the age of majority in your jurisdiction).
You are responsible for maintaining the confidentiality of login credentials and for all activities under your account.
We may refuse, suspend, or terminate accounts at our sole discretion where we reasonably suspect breach of these Terms or applicable law.
We act as agent for, or reseller of, selected restaurants, shops and suppliers (“Partners”). Product descriptions, allergen data, nutritional information and availability are provided by Partners; we use reasonable efforts to keep them accurate but do not guarantee that information is error‑free.
Order Confirmation. Your Order is an offer to buy; acceptance occurs only when we send a confirmation (email/push notification) stating the Order has been accepted.
Changes & Cancellations. Because many Products are fresh/‑made‑to‑order, changes or cancellations may not be possible once preparation has begun. Use the in‑app “Help” chat or call us immediately if you need to amend an Order.
Substitution. If an item is unavailable we may offer suitable substitutes; you may decline substitutes for a refund of the missing item.
Prices, service fees and delivery fees are displayed at checkout and include VAT where applicable.
We may apply dynamic pricing based on demand. Prices confirmed at checkout will not change.
Accepted payment methods are listed on the Platform. You authorise us to charge the total amount immediately upon Order acceptance.
Time Windows. Stated delivery times are estimates. We aim to deliver within the selected slot but delays can occur (traffic, weather, Partner delays).
Contact‑Free Delivery. By default, couriers will knock/ring and leave the Order at your door unless alcohol or age‑restricted items require ID verification.
Unsuccessful Delivery. If we cannot deliver (e.g., no‑answer, incorrect address) we will attempt to contact you. After 10 minutes we may cancel the Order without refund for perishable items.
Risk & Title. Risk in Products passes to you when delivered; title passes on full payment.
You must be 18 + and present a valid, original photo ID (passport, UK photocard driving licence, PASS card).
If ID is not produced, or is invalid, the courier will refuse delivery of all age‑restricted items; we will refund the items but still charge delivery and restocking fees.
Perishable Goods. Under Regulation 28(3)(a) of the Consumer Contracts Regulations 2013, your statutory right to cancel does not apply to perishable food.
Quality Issues. If Products are damaged, missing, or unsafe to consume, contact us within 24 hours with photo evidence. We may offer replacement, credit or refund at our discretion.
Non‑Perishable Goods. For non‑perishable, sealed goods you may exercise your 14‑day “cooling‑off” right, provided items are returned unused and in original packaging. You bear return postage.
Promotional codes are one‑time, non‑transferable, have no cash value and may not be combined.
We may withdraw or amend promotions at any time.
Credits expire 12 months from the date of issue unless otherwise specified.
All content on the Platform—including text, logos, graphics, photos and software—is owned by or licensed to us. Reproduction or distribution without permission is prohibited.
Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be limited under the Consumer Rights Act 2015. Subject to that:
We are not liable for indirect or consequential losses, or loss of profit, data, goodwill or opportunity.
Our total aggregate liability arising out of each Order is limited to the amount paid for that Order.
You agree to indemnify and hold us (and our officers, employees and agents) harmless from any claim, loss or damage arising out of: (a) your breach of these Terms; (b) misuse of the Platform; or (c) violation of law or rights of a third party.
We may suspend or terminate your account and access to the Platform immediately if we reasonably believe you have breached these Terms or any applicable law. You may close your account at any time via the app settings or by emailing us.
These Terms and any dispute relating to them are governed by the laws of England & Wales. The courts of England & Wales shall have exclusive jurisdiction, subject to any mandatory local consumer protection laws.
If you have a complaint, contact support@sheffieldeats.co.uk. If we cannot resolve it, you may access the EU Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr or, where applicable, refer to an approved ADR provider (details available upon request).
We may update these Terms from time to time. We will give at least 14 days’ notice of material changes via email or in‑app notification. Continued use of the Platform after the effective date constitutes acceptance of the revised Terms.
Sheffield Eats Ltd
Registered office: 175 Doncaster road S65 2DQ
Company number: 13873217
Email: support@sheffieldeats.co.uk
© 2025 Sheffield Eats Ltd. All rights reserved.
